For reasons of linguistic simplification and readability, YAPPA.CH will be named: YAPPA.CH, and only the masculine form will be used hereafter, it being understood that it applies to both the feminine and masculine forms. By customer, YAPPA.CH always means the client.
Flowers and Bamboo: Flowers and bamboos being a seasonal product, the full existing diversity is not always available. The photographed bouquet or bamboo can be adapted to the varieties and colors shown in the online shop. The assortment is usually renewed four times a year. However, YAPPA.CH does not guarantee the availability at all times of the flowers and bamboos photographed and presented on their commercial media, especially in the case of last-minute orders in Switzerland. Therefore, it may happen that the actual composition of the YAPPA.CH bouquet or bamboo may differ slightly from the one photographed or presented in their commercial supports. Please note that each YAPPA.CH bouquet and bamboo is a masterpiece in itself, individually composed and at the last moment on site, it will come as close as possible in shape and color to the one photographed.
Fruits: Depending on the season, not all the existing and promoted varieties are always available. The photographs and varieties shown in the online shop may vary from the actual item. YAPPA.CH does not guarantee the availability of the fruit photographed and presented in its commercial media at all times, especially in the case of last-minute orders in Switzerland. It may therefore be the case that the actual composition of the presentation is slightly different from that photographed or presented in the commercial media. However, YAPPA.CH will do its utmost to ensure that the product proposed is as similar as possible in form and color to the one photographed and promoted.
- VAT is included in all prices for deliveries in Switzerland. VAT is not charged for delivery abroad.
The price for all the YAPPA.CH products are naturally subject to the market, seasonal and regional fluctuations. The price corresponding to that of the photo is always indicated for products available in different price categories. For flowers, choosing a lower or higher price changes the size of the bouquet delivered, but the shape and color remain the same. Service charges, transport costs and VAT for all orders placed in Switzerland are denominated in CHF (Swiss Francs) at the time of placing and validating the order. The delivery is made on the desired date, prices and conditions on the day of the Swiss Post Office. Deliveries can generally not be made on Sundays and public holidays, except in exceptional cases. The special delivery conditions are valid for certain very remote or inaccessible places through Swiss Post. YAPPA.CH's delivery at a specific time is subject to the following special rules:
Delivery times for all products. The delivery of YAPPA.CH by Swiss Post is 48 hours, if one hour is required or specific, it can be done with a minimum 72 hours advance purchase. For orders during the weekend (Saturday after 2pm), the possible delivery day is the following Wednesday. YAPPA.CH can only accept orders executed in accordance with the standard delivery conditions of Swiss Post, an order can be delivered at a specific time at the customer's request. It is in the customer's interest to ensure that the recipient or a legally authorized person will be present to sign the voucher and receive the order on the site on the day specified for delivery. YAPPA.CH cannot be held responsible for any problems if no one is present on the day and at the agreed delivery time. It is in the customer's interest to ensure that the delivery address and telephone number provided are accurate and complete. YAPPA.CH shall not be liable for delays or non-payment resulting from the provision of incorrect or incomplete addresses. All orders placed via the Internet shall be confirmed as soon as possible by e-mail. This confirmation shall indicate the order number, information on the product purchased, the purchase price, VAT, price and delivery date, the customer's address and the delivery address. A confirmation of delivery automatically arrives to the customer for orders delivered in Switzerland and also for exceptional orders delivered abroad. Also, an email is sent to the customer after delivery. If the delivery has not been made, the customer receives an email on the same day and will be asked to contact YAPPA.CH customer service as soon as possible. YAPPA.CH cannot be held liable for damages resulting from the unlawful appropriation of an e-mail address by the recipient, customer or the impossibility to transmit orders or delivery confirmations for other reasons, (spam, full mailbox, etc.). YAPPA.CH reserves the right to charge customers for duplicate orders, attempts and false deliveries.
Subsequent changes or cancellations: Any change or cancellation of an order that has already been registered or executed may generate additional costs that will be invoiced to the customer.
YAPPA.CH shall not be held liable for the non-execution or delay in execution of any of its orders or obligations described in these general terms and conditions of sale when this is due to force majeure. In this respect, force majeure is understood to mean any external event that prevents the execution of an obligation that is immediately limited in time, the rules set out in Articles 107 to 119 paragraph 1 of the Swiss Code of Obligations remain applicable.
YAPPA.CH shall only be liable for direct returns and damages if the customer can demonstrate that they were caused by gross negligence or willful misconduct on the part of YAPPA.CH, auxiliaries or third parties commissioned by YAPPA.CH. In all cases, liability is limited to the amount of the order or purchase order.
Copyrights / Copyright
The content and structure of the products and services transmitted and published by YAPPA.CH, as well as the entirety of its products and services are the intellectual property of YAPPA.CH and are protected by copyright. The use of contributions and work aids, documents, reports, consulting services, information systems, marketing and communication etc. for personal use is only permitted with the prior written consent of YAPPA.CH. Unauthorized reproduction is strictly prohibited and punishable under current Swiss and international laws and regulations. Any partial or total commercial or personal dissemination requires the express permission of YAPPA.CH in Grangettes-Romont, Fribourg, Switzerland.
Place of jurisdiction and applicable law
Any dispute relating to the interpretation and execution of these general terms and conditions of sale is subject to Swiss law. In the absence of an amicable resolution, the dispute shall be referred to the competent court at the domicile of YAPPA.CH. The place of jurisdiction is Grangettes-Romont, Fribourg, Switzerland.